Class CaseLinkAttributes

Attributes describing a directional relationship between two entities (cases, incidents, or pages).

Hierarchy

  • CaseLinkAttributes

Constructors

constructor

Properties

additionalProperties? childEntityId childEntityType parentEntityId parentEntityType relationship

Constructors

constructor

Properties

Optional additionalProperties

additionalProperties?: {
    [key: string]: any;
}

A container for additional, undeclared properties. This is a holder for any undeclared properties as specified with the 'additionalProperties' keyword in the OAS document.

Type declaration

  • [key: string]: any

childEntityId

childEntityId: string

The UUID of the child (target) entity in the relationship.

childEntityType

childEntityType: string

The type of the child entity. Allowed values: CASE, INCIDENT, PAGE, AGENT_CONVERSATION.

parentEntityId

parentEntityId: string

The UUID of the parent (source) entity in the relationship.

parentEntityType

parentEntityType: string

The type of the parent entity. Allowed values: CASE, INCIDENT, PAGE, AGENT_CONVERSATION.

relationship

relationship: string

The type of directional relationship. Allowed values: RELATES_TO (bidirectional association), CAUSES (parent causes child), BLOCKS (parent blocks child), DUPLICATES (parent duplicates child), PARENT_OF (hierarchical), SUCCESSOR_OF (sequence), ESCALATES_TO (priority escalation).

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