Optional actionsSpecifies the list of actions to perform when the routing rule matches.
Optional additionalA container for additional, undeclared properties. This is a holder for any undeclared properties as specified with the 'additionalProperties' keyword in the OAS document.
Optional queryDefines the query or condition that triggers this routing rule.
Optional timeTime restrictions during which the routing rule is active. Outside of these hours, the rule does not match and routing continues to subsequent rules. This is mutually exclusive with the action-level support_hours field.
Optional urgencySpecifies the level of urgency for a routing rule (low, high, or dynamic).
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Defines the configurable attributes of a routing rule, such as actions, query, time restriction, and urgency.