Class RoutingRuleEscalationPolicyAction

Triggers an escalation policy.

Hierarchy

  • RoutingRuleEscalationPolicyAction

Constructors

constructor

Properties

ackTimeoutMinutes? additionalProperties? policyId supportHours? type urgency?

Constructors

constructor

Properties

Optional ackTimeoutMinutes

ackTimeoutMinutes?: number

The number of minutes before an acknowledged page is re-triggered.

Optional additionalProperties

additionalProperties?: {
    [key: string]: any;
}

A container for additional, undeclared properties. This is a holder for any undeclared properties as specified with the 'additionalProperties' keyword in the OAS document.

Type declaration

  • [key: string]: any

policyId

policyId: string

The ID of the escalation policy to route to.

Optional supportHours

supportHours?: RoutingRuleEscalationPolicyActionSupportHours

Support hours during which the escalation policy will be executed. Outside of these hours, the escalation policy will be on hold and triggered once the next support hours window starts. This is mutually exclusive with the top-level time_restriction field on the routing rule.

type

type: RoutingRuleEscalationPolicyActionType

Indicates that the action pages an escalation policy. This action can be set once per routing rule item, and is mutually exclusive with the top-level policy_id field on the routing rule.

Optional urgency

urgency?: Urgency

Specifies the level of urgency for a routing rule (low, high, or dynamic).

Settings

Member Visibility

Theme

Generated using TypeDoc