Class TeamRoutingRulesRequestRule

Defines an individual routing rule item that contains the rule data for the request.

Hierarchy

  • TeamRoutingRulesRequestRule

Constructors

constructor

Properties

actions? additionalProperties? policyId? query? timeRestriction? urgency?

Constructors

constructor

Properties

Optional actions

actions?: RoutingRuleAction[]

Specifies the list of actions to perform when the routing rule is matched.

Optional additionalProperties

additionalProperties?: {
    [key: string]: any;
}

A container for additional, undeclared properties. This is a holder for any undeclared properties as specified with the 'additionalProperties' keyword in the OAS document.

Type declaration

  • [key: string]: any

Optional policyId

policyId?: string

Identifies the policy to be applied when this routing rule matches.

Optional query

query?: string

Defines the query or condition that triggers this routing rule.

Optional timeRestriction

timeRestriction?: TimeRestrictions

Time restrictions during which the routing rule is active. Outside of these hours, the rule does not match and routing continues to subsequent rules. This is mutually exclusive with the action-level support_hours field.

Optional urgency

urgency?: Urgency

Specifies the level of urgency for a routing rule (low, high, or dynamic).

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